Shop Policies

Processing Times

Most items we have are custom made.  We only ship Monday-Friday.  We are located in Michigan (so we might be in a different time zone than you).  Most orders ship within 2 weeks of payment.  Items that are RTS (ready to sell) will ship within 2-3 days of payment.  Anything that is ready to sell will be noted in the item description itself and placed under a special category as such.

Returns & Exchanges Policy

Do to the nature of the items we sell, we do not accept returns or exchanges.  We are happy to answer any questions prior to your purchase (feel free to email us waanderlustco@gmail.com).  If there is an issue with your order, you will need to contact us within 48 hours of receipt of the product showing arrived by the carrier. Photos will be required. We will work with you to resolve the issue. 

Please contact us immediately if a mistake was made.

You can always contact us for any return question at waanderlustco@gmail.com

Damages & Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item. This way  we can evaluate the issue and make it right as quickly as possible. Please keep in mind that the majority of our items are handmade and will contain some flaws from time to time.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

The shop owner can issue a store credit shall it be deemed. 


Shipping:

We currently only ship within the USA (we do ship to Alaska and Hawaii).  Some items will include shipping, others are done on a calculated shipping basis.  We will only ship to the address provided during checkout.  WE DO NOT SHIP TO AN ADDRESS MESSAGED TO US.  If this is a gift item please provide the correct address in checkout.  If an item is returned to us for incorrect shipping, the customer will be responsible to pay shipping to have it resent.  Items that included free shipping will not be resent for free.

Free shipping is done with our standard shipping method.

 

 

Contact Information:

Waanderlust, LLC

Email: waanderlustco@gmail.com

Last Updated

This Agreement was last updated on January 13, 2021.